A conversation that fits your brand
Chat embedded in your website or workspace, with your visual identity, streamed responses, suggested next messages and navigation to relevant pages.
AI assistant · Studio · Knowledge
Your brand. Your knowledge. An assistant that connects them.
We build your custom AI assistant with a management Studio and a RAG knowledge base. It helps visitors or colleagues explore your services and take the next step, using content you approve.
Chat
A conversation that fits your brand
Studio
A Studio for your team
RAG
A RAG knowledge base
A complete service, from chat to content management
An interface for your users. A workspace for the people who maintain your assistant.
A Studio for your team
Define the assistant’s role and tone. Write content, prepare drafts, publish approved versions and test responses in a preview workspace.
A RAG knowledge base
The assistant retrieves relevant passages from your approved content before answering. Sources can be traced and your team can keep the information up to date.
Useful next steps
Enquiry drafts, service guidance or initial workflow proposals: we select the tools around your needs. Sensitive actions remain subject to approval.
Review and improve
Review conversations according to agreed access rights and retention rules, identify gaps and improve your content. We help your team get started.
Usage controls
Shared call quotas, per-visitor limits and bounded response lengths. Financial budgets must be configured and monitored separately with the provider: a call quota does not guarantee a CHF spending cap.
How your knowledge becomes an answer
Prepare
Together with content owners, we select service information, procedures and frequently asked questions.
Approve
Your team reviews and publishes permitted content. Drafts stay separate from the sources used for visitors.
Retrieve
When a question arrives, RAG retrieves useful passages from this knowledge base.
Answer and guide
The assistant responds using available sources, explains limitations and suggests a next step.
RAG improves grounding but does not eliminate errors. We test important scenarios and plan a human handoff when information is missing.
For your customers and your colleagues
Sales guidance
Explain an offer, guide visitors and help them prepare an enquiry relevant to their project.
Support and welcome
Answer common questions using your procedures and direct unusual cases to your team.
Internal knowledge
Help colleagues find a procedure or permitted information within a defined access scope.
From idea to launch
Agree the scope before building
Define the pilot
One audience, one use case and reference content.
Build and validate
Integrate the assistant and test it against agreed acceptance criteria.
Launch and improve
Train your team in the Studio, then review and refine together.
A clear proposal separates implementation, hosting and AI usage, and maintenance within the agreed scope.
Built around your business
Connections and hosting to match your needs
We work with your environment. Each connection is assessed around your tools, permissions and requirements.
Your knowledge
Document imports and Microsoft 365, assessed against your formats and permissions.
Your access
Company sign-in and optional MCP access from a compatible client.
Your hosting
Hosting and AI provider agreed together, with data residency and third-party services specified.
This service builds your own assistant. SwissAutomate×AI is our business platform; the Factory covers broader development. They can be combined when your needs call for it.
Let’s build your first assistant
Tell us who it should help, which questions it should handle and where your information lives. We will define a practical pilot together.